Showing posts with label Urban Outfitters. Show all posts
Showing posts with label Urban Outfitters. Show all posts
Photos from New York Confidential
Photos by Mindy Tucker, from Saturday night's New York Confidential at The Cove. I bought the dress at Urban Outfitters, the last time I plan to shop there. The tights too, which you can see a little in the photo below.
Dear Urban Outfitters: you've lost me as a customer
A few weeks ago, as I tend to do, I shopped at Urban Outfitters. I get almost all my tights there, and have quite a few dresses from them. I also bought a winter hat, and a few other items, and on my way out my bags beeped. They checked them, then let me go. The next day I put on the warm fuzzy dark green dress I'd bought, pulled off the tags, and prepared to wear it...only to find that they'd left the plastic anti-theft device on it.
As tends to happen with me, I had the receipt, and thought I'd put it in my purse, but when I went to return it, I couldn't find it. So I shelved the task of trying to return it for a while, hoping the receipt would show up. It didn't. So yesterday when I was buying a dress to wear to The Cove, because that is how I cope with stage fright, I asked the clerk at that same store, 14th/6th, what to do. She told me to show up and tell the security guard and they'd take care of it.
Today I was near the store on 2nd Avenue and 9th Street, and when I walked in and beeped, they told me I had to go back to the original store, so I did. I explained the issue to the security guard, who got the manager, who told me that unless I have the receipt, they can't take the anti-theft device off. "Okay, I'll keep looking for it...or throw it away," I said, because those are pretty much my only options (note: by "throw it away" I mean add it to the four bags of clothes I sorted today to give to Goodwill).
the dress in question
"Do you think you have it at home?" he asked. But what's the point of asking that? I either do or I lost it, and if I lost it, I'm SOL. I was disappointed that there was no other recourse; I could look up in my bank's records the original date of the transaction. I realize that without tags, I could have stolen the dress, and they have no real way to know, but the fact of the matter is, I didn't, and I've been a frequent customer. In fact, just last night, a girl entering The Cove complimented my tights and I told her where I got them; this happens a lot.
But since this seems to be my year of giving up activities (drinking, dating), I'm adding shopping at Urban Outfitters to my list. I unearthed more than enough clothes today to keep me going for a long while, and I can find other places that have better customer service. And yes, I will be adding a pouch to my purse for receipts and trying to develop a Getting Things Done-type system to purge my receipts. The irony is that I have amassed probably thousands of receipts over the years, and they litter, literally, my apartment and my bags, but I can never find them when I need them. I guess I needed another costly lesson in receipt losing to make it sink in that I need to take better care of my possessions, and the onus is on me to be diligent. Still, I think they could've found a way to handle this better. Maybe I'll find the receipt, but either way, I'll be doing my shopping elsewhere.
My new tights, in my in-progress living room:
As tends to happen with me, I had the receipt, and thought I'd put it in my purse, but when I went to return it, I couldn't find it. So I shelved the task of trying to return it for a while, hoping the receipt would show up. It didn't. So yesterday when I was buying a dress to wear to The Cove, because that is how I cope with stage fright, I asked the clerk at that same store, 14th/6th, what to do. She told me to show up and tell the security guard and they'd take care of it.
Today I was near the store on 2nd Avenue and 9th Street, and when I walked in and beeped, they told me I had to go back to the original store, so I did. I explained the issue to the security guard, who got the manager, who told me that unless I have the receipt, they can't take the anti-theft device off. "Okay, I'll keep looking for it...or throw it away," I said, because those are pretty much my only options (note: by "throw it away" I mean add it to the four bags of clothes I sorted today to give to Goodwill).
the dress in question
"Do you think you have it at home?" he asked. But what's the point of asking that? I either do or I lost it, and if I lost it, I'm SOL. I was disappointed that there was no other recourse; I could look up in my bank's records the original date of the transaction. I realize that without tags, I could have stolen the dress, and they have no real way to know, but the fact of the matter is, I didn't, and I've been a frequent customer. In fact, just last night, a girl entering The Cove complimented my tights and I told her where I got them; this happens a lot.
But since this seems to be my year of giving up activities (drinking, dating), I'm adding shopping at Urban Outfitters to my list. I unearthed more than enough clothes today to keep me going for a long while, and I can find other places that have better customer service. And yes, I will be adding a pouch to my purse for receipts and trying to develop a Getting Things Done-type system to purge my receipts. The irony is that I have amassed probably thousands of receipts over the years, and they litter, literally, my apartment and my bags, but I can never find them when I need them. I guess I needed another costly lesson in receipt losing to make it sink in that I need to take better care of my possessions, and the onus is on me to be diligent. Still, I think they could've found a way to handle this better. Maybe I'll find the receipt, but either way, I'll be doing my shopping elsewhere.
My new tights, in my in-progress living room:
